FAQ

FAQs are questions and answers your customers can read while paying, such as "How long does a bank transfer take?" or "Who do I contact about a refund?". Each Brand has its own FAQs.

Where customers see them#

The default theme shows your active FAQs in a Support drawer on checkout and payment-link pages, together with your support contacts. To hide them, turn off Show FAQ section in the theme's settings. See Themes. Other themes may show FAQs differently.

Managing FAQs#

Open System Settings → FAQ.

• New FAQ: enter the Title (the question) and the answer, and set its Status.
• Edit and Remove are in each row's menu. Select several FAQs to remove them together.
• Filter the list by status.

Only active FAQs are shown to customers. Set an FAQ to inactive to hide it without deleting it.

Answers are plain text: any HTML is shown as typed, not turned into formatting.

Permissions#

Viewing, creating, updating and deleting FAQs each have their own permission. See Staff and roles.